Executive technology leader with more than 18 years of experience driving enterprise digital transformation, large-scale IT modernization, and business growth across retail, healthcare, and logistics sectors. Known for building high-performing cross-functional teams, delivering complex multi-country programs, and aligning technology strategy with commercial objectives to improve operational efficiency and customer experience.
• Led a digital transformation program that reduced operating costs by 28% across 12 regional business units. • Increased e-commerce revenue by 42% within two years through platform modernization and omnichannel integration. • Successfully implemented ERP and CRM systems across five countries with 99.5% adoption rates. • Built and mentored a technology organization of 150+ professionals with improved retention and leadership succession.
• Directed enterprise-wide digital transformation initiatives across retail, supply chain, and customer experience functions. • Led migration of legacy infrastructure to cloud-based platforms, improving system uptime and scalability. • Managed annual technology budgets exceeding $25 million while maintaining cost control and ROI targets. • Introduced advanced analytics and automation solutions that improved operational efficiency by 30%. • Collaborated with executive leadership to align IT strategy with long-term commercial goals.
• Oversaw implementation of enterprise healthcare systems across hospitals, clinics, and pharmacies. • Introduced CRM and patient engagement platforms that improved retention and satisfaction scores. • Built and managed a multidisciplinary team of software, infrastructure, and support professionals. • Negotiated strategic vendor agreements that reduced annual licensing costs by 18%. • Led cybersecurity and compliance programs aligned with healthcare regulations and standards.
• Delivered multi-country ERP implementation projects across Europe and the Middle East. • Managed project teams, external consultants, and vendors to ensure timely delivery of major initiatives. • Introduced PMO governance frameworks that improved reporting accuracy and project visibility. • Coordinated system integration between finance, operations, procurement, and warehouse management functions. • Developed business continuity and disaster recovery plans for critical enterprise systems.
Globally recognized project management certification focused on enterprise delivery and governance.
Focused on agile project delivery, sprint planning, and team leadership.
Validated expertise in cloud architecture, migration, and enterprise-scale infrastructure planning.
Demonstrated understanding of IT service management best practices and frameworks.
Focused on information security governance, risk management, and enterprise protection strategies.
Led end-to-end ERP modernization across finance, supply chain, HR, and procurement functions for 12 business units.
Directed the launch of a unified digital commerce platform integrating mobile, web, and in-store customer journeys.
Delivered a customer engagement platform that improved patient communication, appointment management, and service satisfaction.