Collections Specialist job in American Express India | Finance jobs in India | OWCareers

Collections Specialist

Job Information

Date
Announced 14 Oct 2015 - Expiry 30 Nov 2015
No of Position
1
Seniority Level
Senior Level
Location
India , Delhi
Company Name
American Express India
Job Industry
Logistics & Supply Chain
Primary Job Function
Finance
Sub Function
Accountability, Administration, Analysis, Collections, Communications, Corporate Finance, CRM ( Customer Relationship Management ), Expense Reporting, Solution Sales

Job Requirement

Education Level
Graduate
Minimum Experience
Less than 1 year
Currently Resident In
  • India

Description

About American Express:

  • We are a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide—combined with our leading edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Overview of the Business:

  • Global Credit Administration (GCA) manages the company's credit, collections, and fraud service operations around the world. Global Collections oversees the management of our first- and third-party collections agencies, as well as various specialty partners.
  • GCA aims to strike the right balance between helping customers in need through a range of workout programs, and taking actions to prevent spending that will not be paid back to American Express.
  • In short, our primary focus is to protect and recover American Express' receivable assets, while delivering on our customer commitment.

Job responsibilities:

• Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling

• Grow and nurture customer relationships on every interaction that results in measurable Customer value

• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.

• Document necessary account information and offer custom solutions that benefit the customer.

• Balance customer interests with the interests of American Express.

Qualifications

Educational Background Required: Graduate or Post-Graduate from a recognized University can apply.

Experience Required:

• Prior work experience in collections required.

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