Telephones Operator job in Indian Hotels Company Ltd. | Other Unskilled to Skilled jobs in India | OWCareers

Telephones Operator

Job Information

Date
Announced 15 Oct 2015 - Expiry 14 Nov 2015
No of Position
1
Seniority Level
Other Unskilled to Skilled Worker
Location
India , Delhi
Company Name
Indian Hotels Company Ltd.
Job Industry
Hospitality
Primary Job Function
Other Unskilled to Skilled
Sub Function
Office Boy / Girl

Job Requirement

Currently Resident In
  • India

Description

Responsibilities

  • Answers incoming calls.
  • Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
  • Places outgoing calls.
  • Receives guest messages and deliver the same to the guest.
  • Logs all wake-up call requests and performs wake-up call services.
  • Provides information about hotel services to guests.
  • Understand the telephone operator board or PBX switchboard operations.
  • Provides paging services for hotel guests and employees.
  • Knows what action to take when an emergency call is required.
  • Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
  • Assists in reporting telephone equipment or service complaints and problems.
  • Trains or assists wit training new telephone operators in performance of job duties.
  • To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
  • Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
  • Must be polite and courteous while answering the phone.
  • Open and close telephone functionality on the hotel front office software.
  • Keep records of calls placed and received by all departments and recording the call charges.
  • Setup conference calls in different locations and time zones.
  • Update directory information on the front office software.
  • Provide relay service for hearing-impaired guests.
  • Following telephone etiquette

Requirements

  • Candidate must possess at least a Bachelor of Hotel Management in Hospitality/Tourism/Hotel Management or equivalent.
  • Preferably Junior Executives specializing in Hotel Management/Tourism Services or equivalent. Job role in Front Office or Others.
  • 1 Full-Time position(s) available.

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