Customer Care Representative
- Consumer Behavior
- Marketing Management
- Multi-level Marketing
- Relationship Marketing
- Services Marketing
- Retail & Supermarkets
- United Arab Emirates
The job holder is responsible for providing outstanding customer service to all Reel Cinemas customers in box office, concession and ushering. The Customer Service Representative also assists the Assistant Theatre Manager in all areas of operations to deliver an outstanding movie experience to Reel Cinemas customers.
Customer Service Support:
- Attends to all patrons request and enquiries
- Ensures security of cash, ticket stub and equipment in Reel Cinemas.
- Performs duties in Box Office, Concessions, retail, coffee shop, lounges and ushering.
- Operates automated ticketing system.
- Assists in acknowledgement of delivery and dispatch of materials to and from the cinema in the absence of the Theatre manager.
- Handles day to day accounting and end of shift financial matters.
- Assists in cinema advertising ,promotions events, emergency health & safety procedures.
- Assists and ensures all presentation and cleanliness standards are achieved.
- Completes assigned tasks within given deadlines.
- Performs any other duties as required by the Theatre Manager.
Adherence to policies and procedures:
- Behaves in line with the code of conduct.
- Ensures appropriate grooming in line with uniform standards.
- Ensures attendance in accordance with the roster.
- Performs all related customer service functions to provide excellent support and service to customers
- Assists in cinema telephone information service.
- Ensures high level customer service.