Dear Hiring Manager,
With 12 years experiences providing customer services for several different companies, I am confident I will make an immediate contribution to your team.
I have demonstrated the ability to effectively handle situation or inquiries while working within the policy, procedures and standard process. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.
I have remarkable interpersonal, organizational and time management skills. I am able t o support team goals along with finishing my assigned tasks which makes me a perfect fit for multitasking environment such as yours.
Here are some of the skills and responsibilities I’ve held over the past 12 years:-
Providing leadership, management and guidance to all Call Center staff.
Extensive experiences in customer care and in handling customer complaints.
Established work procedures and processes that support organizational and departmental standards, procedures and strategic initiatives.
Handled Key Accounts, Small and Middle Market types of Customers
Performed daily leadership to Customer Service Agents to meet customers’ expectation.
Conducted training for techniques in transitioning customers’ problem solving into sales opportunities.
Analytical and problem solving skills coupled with decision making ability.
Ability to motivate and lead teams from diverse cultural backgrounds.
Strong communication, listening & interpersonal skills.
Excellent oral and written communication skills in English and Arabic.
High sense of time managements.