Aksa Shafqat

General Info

Full Name
Aksa Shafqat
32 Y
Total Experience
7 Years
Current Living
Abu Dhabi, United Arab Emirates
English, Urdu

About me


As you can see in my resume that I have extensive work experience in different office environments. I believe I could fit easily into your team.I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others..

Please feel free to contact me at anytime if further information is needed.

Note: I am on residence visa and i can join immediately.


Entry Level, Events Services, 1 Year ( Sep 2016 - Continuing )


Customer Support, Event Management, Event Planning

• Coordinating details of WRC (World Rafting Championship) event. • Book talent, including musicians, bands, and disc jockeys. • Select chefs or catering companies to prepare food for event. • Create invitee list. • Visit venue to plan layout of seating and decorations. • Schedule speakers, vendors, and participants. • Coordinate and monitor event timelines and ensure deadlines are met. • Prepare presentations. • Manage correspondence. • Coordinate event logistics, including registra

Entry Level, Telecommunications or Wireless, 1 Year ( Mar 2014 - Oct 2015 )


Call Center, Customer Service, Customer Support
Bilingual Calling, Customer Acquisition, Outbound Calling

• Resolve customer complaints via phone, email, mail, or social media. • Use telephones to reach out to customers and verify account information. • Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. • To provide lower interest rate on credit cards to customers. • Developed an effective phone selling techniques involving:

  1. Listening carefully for a key concerns of the customer
  2. Finding a way to interest poten

Entry Level, Transportation / Containers / Packaging, 1 Year ( Dec 2012 - Jan 2014 )


Administration, Purchase Orders, Vehicles
General Administration

• Attract and determine suitable candidates for job openings • Post or advertise job openings • Administer tests • Check references • Assist in ranking candidates. • Reporting to your manager • Assist in the daily operation of the department • Sending and Distribution of Incoming faxes. • Maintenance of all Leave records • Scanning documents of confidential • Preparing and sending couriers. • Handling Correspondence • Maintaining proper filing • Handling Telephone • Other Admi

Entry Level, Organization - Nonprofit & Philanthropy, 2 Years ( May 2009 - Mar 2012 )


Coordination, Diary Management, Document Controller, General Administration

• Provide comprehensive administrative support to Foundation and Staff. • Greet visitors and answer busy multi-lines phone system, screened calls, and referred callers to appropriate personnel as necessary. • Scheduled and attended meetings, took, edited and distributed meeting minutes, composed print and
• Online correspondence. • Ordered supplies and acted as a primary point of contact with vendors.

Entry Level, Hospital & Health Care, 8 Months ( Jul 2008 - Apr 2009 )


Communications, Complaint Management, Customer Service, English

• Preparing Monthly Attendance sheet, Overtime reports of staff for the accounts department for the payment of their overtime with salary • Assist the Department Administrator in overseeing and ensuring events organized and carried out accordingly. • Assist in the daily operation of the department • Sending and Distribution of Incoming faxes. • Maintenance of all Leave records • Scanning documents of confidential • Allotment of staff ID numbers • Preparing and sending couriers. • Handli

Contact Info


Resume / CV