Amr Atef Salem

General Info

Full Name
Amr Atef Salem
Gender
Male
Age
29 Y
Total Experience
7 Years
Nationality
Egypt
Current Living
Dubai, United Arab Emirates
Languages
Arabic, English

About me

Seek relevantly and challenging position in a Vibrant challenging Environment where my current qualifications and ambitions would be an asset to the organization. The job should offer the opportunity for the personal growth through skill acquisition and job enrichment.

Experience

Senior Level, Machinery, 1 Year ( Jan 2016 - Continuing )

Functions

Back Office, Community Management, Customer Service, Digital Media, Mobile Devices, Mobile Technology

Job responsibilities.  Export daily basis report for the inquiries, error reports and suggestions received from the customers.  Oversee the achieved tasks for the team by following up their performance thru KPIs and SLAs  Responsible for modifying, updating and uploading all FAQ contents, Videos, TSG (Troubleshooting Guide), News and Tips and decision tree mapping for Samsung HHP simulators on the official website.  Observing and replying on the customer inquiries through community secti

Senior Level, Consumer Electronics, 1 Year ( Nov 2014 - Jan 2016 )

Functions

Customer Service, Mobile Devices, Social Media

Job responsibilities.  Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.  Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.  Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity i

Senior Level, Management Consulting, 2 Years ( Jul 2012 - Sep 2014 )

Functions

Content Management, CRM ( Customer Relationship Management ), E - Learning ( Electronic ), Education / Training, Engineering, Management Consulting

Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.  Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.  Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.  Develops n

Senior Level, Accounting / Auditing, 1 Year ( Jun 2011 - May 2012 )

Functions

Accounts Payable, Accounts Receivable, Bank Transfers

Job responsibilities.  Implementing A M L policies & procedures as well as the central Bank rules,( Anti Money Laundering and C F T Combating Terrorist Finance).  Foreign currency & traveler’s cheque handling.  Handling wholesale foreign currency purchasing & selling.  Dealing with the individual & corporate clients.  Well versed with rates of foreign currencies.  Handling day by day cash flow of the branch.  Foreign currencies funding.  Checking all the security measures taken a

Entry Level, Telecommunications or Wireless, 1 Year ( Jun 2010 - Jun 2011 )

Functions

Customer Service, Mobile Internet, Mobile Technology

Handling customers billing issues using Siebel.  Data registration for new customers using CSX.  Technical support.  Review service requests and follow their status.  Act as a team leader by monitoring the calls for agents team and make an individual reports.  Act as a shift leader by observing pulse of inbound calls.

Academics

Academic Field
Professions - Banking Finance and Accounts
Major Subjects
Accounting - Accounting

Contact Info

Documents

Resume / CV
.pdf