After having worked in the operational areas for a number of years, for the past couple of years I have been more focused on data analysis for service quality/process improvement. I have been responsible for developing data analysis techniques and KPI dashboards to analyze customer experiences with regards to all interaction touch points with a large number of customer interactions
Specialties: Customer Care Planning and Operations, Business Processes Improvement & Automation, Development and Implementation of training and quality models for customer care channels, Project Management, Digital Paid/Non Paid campaigns & E- commerce third party vendor management, online MBB selling, Online recharge via debit/credit card and managing activation shop (it’s an online shop where customers can purchase any bundle of their desire).
Based on the rich customer experience, now working in Digital Channel as Executive E - channel Experience in Marketing, primarily taking care of digital content experience management. Data Analysis and Project Management.