Christaline Romayne Peppin

General Info

Full Name
Christaline Romayne Peppin
Gender
Female
Age
31 Y
Total Experience
8 Years
Nationality
India
Current Living
Dubai, United Arab Emirates
Languages
English, Hindi

About me

Greetings!

This is Christaline Romayne Peppin, A summary of my Job Profile includes 8 years work experience, previously designated as Administrative Assistant / Executive Secretary at MODEC Group of Companies, Dubai–UAE. I am a self motivated person, with efficient communication, office administration and team management skills. My working capabilities and skill sets over the years comprises; Office Administration – Office Management, Reception & Front Office Management, Executive Secretary – Business Coordination and Management (including in-house sales & marketing); Customer Relationship Management – Quality Assurance; Travel Consultation & Coordination; Airport Ground Handling – Guest Services.

Kindly find my C.V. attached herewith for your perusal.

Your valuable assistance and feedback is highly appreciated.

Regards Christaline +971 58 808 5244 +971 56 674 6722

Experience

Senior Level, Import & Export, 2 Years ( May 2014 - Dec 2016 )

Functions

Business Management, Coordination, Customer Relations, Documentation, ERP, Executive Administrative Assistance, General Administration, Microsoft Office, Operations Management, Secretarial

o Administration – Support the organization in day to day administration and office management roles and responsibilities. Handle and maintain electronic and paper records related to the company with professionalism and confidentiality. o Create and maintain useful and accurate databases – clients and business partners / suppliers data, important service departments details; company’s vehicle fleet management – purchase, registration renewal and insurance records, drivers’ licenses; user friend

Senior Level, Leisure, Travel & Tourism, 2 Years ( Sep 2011 - Mar 2014 )

Functions

Administration, CRM ( Customer Relationship Management ), Customer Relations

Customer Service / Travel Coordination o Online Customer support – Itinerary scheduling – Flight bookings, Hotel Reservations, Assistance with VISA Information o Assist customers in making reservations on the Online Portal, provide relevant support according to their queries o Update information on the company’s online dashboard, as per the assistance provided to customers for individual trip references o Access and work on reservations via GDS / CRS - Amadeus o Reservations ticketing assis

Senior Level, Education Management, 2 Years ( Feb 2009 - Aug 2011 )

Functions

Acquisition, Administration, CRM ( Customer Relationship Management )

o Counsel the aspirants for Cabin Crew, Airport Ground Services, Travel, Hospitality, Guest Relations and Front Office Management related courses and job opportunities o Prepare and conduct audio–visual Presentations and Seminars to promote marketing strategies by organizing various programmes through innovative methods – Satellite Town Promotion, Local Town Promotion, Exhibition kiosks o Represent the branch and participate in Sales and Marketing meetings held nationally to review and discuss

Entry Level, Airlines / Aviation / Aerospace, 8 Months ( Jun 2008 - Jan 2009 )

Functions

Airports, Customer Relations, Customer Service

o Airport Ground Handling Operations – Pre-flight & Post-flight procedures –Flight Arrivals and Departures, paper work and system records o Guest Services – Passenger Assistance; Meet & Greet Services; VIP Passenger Handling; Special Passenger Assistance – Young Passenger, Wheel Chair Passenger; Guidance for passengers in and around the Airport Terminal; Manual Check-in formalities; baggage handling; boarding gate; ramp assistance o Departure Control System via GDS / CRS – MARS – update baggag

Academics

Academic Field
Professions - Hotel and Tourism
Major Subjects
Food and Beverage Operations Management, Hospitality Marketing Management, Tourism - Cultural / Heritage

Contact Info

Documents

Photos
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