General Info

Full Name
Clive
Gender
Male
Age
46 Y
Total Experience
18 Years
Nationality
India
Current Living
Dubai, United Arab Emirates
Languages
English

Profile Summary

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Experience

Manager, Oil & Gas / Energy / Petroleum, 2 Years ( Aug 2014 - Sep 2016 )

Functions

Purchase, Supply Chain, Customer Service
Customer Service, Documentation, Fabrication, Manufacturing, Account Management, Bill of Materials, Maintenance / Repair, Microsoft Office, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Microsoft Word, Oil & Gas, Operations Management, Project Delivery, Project Planning, Purchase Management

Led a 6 member team of CSO's and managed the entire process from quote to delivery: processing quotes, orders and logistics arrangements.  Processed customer transactions, RFQ's, schedule changes, engineering changes, inquiries and proposals.  Tracked all CRM activity, maintained records and generated reports.  Developed schedules, coordinated with design, engineering, procurement, production and logistics teams to meet delivery targets.  Updated customer project plans to advise projec

Senior, Telecommunications or Wireless, 10 Months ( Oct 2013 - Sep 2014 )

Functions

Client Relations, Complaint Management, Customer Billing, Customer Relations, Customer Service, Customer Support
Client Relations, Customer Service, Customer Support

Generated varied reports for Sales Representatives and the management for their territories.  Prepared quotes, proposals and managing all updates in Sage CRM.  Liaised for teams from different departments to ensure quick resolution in case of system downtime  Created, checked, controlled and tracked purchase orders, managed vendors and inventory in stores  Met with customers regularly to maintain relationships and ensuring customer satisfaction  Managed communications with customers an

Manager, Oil & Gas / Energy / Petroleum, 2 Years ( Jan 2011 - Jul 2013 )

Functions

Clerical, Client Relations, Complaint Management, Coordination, Customer Billing, Customer Relations, Customer Service, Customer Support, General Administration
Clerical, Client Relations, Complaint Management, Coordination, Customer Billing, Customer Relations, Customer Service, Customer Support

Led a team of 2 Customer Service officers and managing the quote -order to delivery process,  Managed inventory levels as well as pipeline inventory to meet the delivery requirements of customers.  Managed the end to end customer service & sales coordination for all product categories.  Led conference calls with customers to update on the delivery, quality, returns, and payments.  Forecasted orders based on customer requirements & ensured that forecasted orders are delivered on time. 

Senior, Oil & Gas / Energy / Petroleum, 2 Years ( Apr 2008 - Feb 2011 )

Functions

Clerical, Client Relations, Communications, Coordination, Customer Billing, Customer Relations, Customer Service, Customer Support
Cataloging, Clerical, Client Relations, Communications, Complaint Management

Interacted and assisted customers based in India and USA ensuring excellent customer satisfaction.  Ensured timely entry of orders in SAP, followed up with key customer to ensure sales and revenue generation.  Monitored dispatch of orders from factory till warehouses in USA, UK and customer locations.  Prepared MIS reports for the management team  Sent warehouse stock reports to customers on a fortnightly basis for major key accounts.  Involved in forecasting of orders as per the clien

Entry, Telecommunications or Wireless, 3 Years ( Aug 2004 - May 2008 )

Functions

Customer Billing, Customer Relations, Customer Service
Customer Billing, Customer Relations, Customer Service, Customer Support

Provided after sales follow-up and customer service solutions.  Provide customers with product upselling products and services.  Reviewed customer accounts that have payment disputes and issuing credit limits accordingly.  Credit analysis of credit files using Experian and Equifax.

Entry, Telecommunications or Wireless, 3 Years ( Feb 2001 - Sep 2004 )

Functions

Customer Billing, Customer Relations, Customer Service, Customer Support
Client Relations, Coordination, Customer Service, Customer Support

Assisted with preparation of ISO procedures and organizational policies  Complied reports for all processes to generate MIS Data

Entry, Hospital & Health Care, 1 Year ( Nov 1999 - Mar 2001 )

Functions

Clerical, Client Relations, Computer Operator
Clerical, Client Relations, Computer Operator

Installation training and maintenance of the distribution software installed at the sales offices in India  Processed sales and MIS data from all India Locations.

Entry, Hospital & Health Care, 1 Year ( Nov 1999 - Mar 2001 )

Functions

Clerical, Client Relations, Computer Operator
Clerical, Client Relations, Computer Operator

Installation training and maintenance of the distribution software installed at the sales offices in India  Processed sales and MIS data from all India Locations.

Academics

Completed on Oct 1998

Academic Field
Social Sciences - Economics
Major Subjects
Comparative Economic Systems, Development Economics, Education Economics

Contact Info

Documents

Resume / CV
.pdf