General Info

Full Name
Deirdre Van Heerden
Gender
Female
Age
54 Y
Total Experience
11 Years
Nationality
South Africa
Current Living
Abu Dhabi, United Arab Emirates

Profile Summary

• Offering over 23 years of experience in General Administration, Office Management; Contract Administration and Training & Development. • An enterprising leader with strong planning, organisational and people management skills; highly developed cross-cultural awareness by managing employees from different countries. • Expertise in the following administrative functions: contract management; procurement; facilities management; vendor management. • Extensive experience in identifying training needs; providing interventions; consulting; coaching and assessing training effectiveness. • Strong track record within various organisations streamlining IT health systems in order to increase operational efficiency. • Proficient in monitoring the performance of team members in order to identify and improve gaps between expected & actual performance. • Hardworking and reliable individual with a good sense of humour.

Experience

Senior, Airlines / Aviation / Aerospace, 10 Years ( Nov 2013 - Continuing )

Functions

Communications, Customer Support, Documentation, Facilities Management, General Administration, Office Management, Policy, Strategy, Team Management, Testing
Documentation
  • Manage the development, testing and final roll-out of IT solutions for the department.
  • Humanitarian Support Deputy Manager.
  • Development and maintenance of departmental databases which involved analyzing information and compiling monthly statistical as well as post-exercise reports.
  • Acting as Departmental Contract and Procurement Administrator.
  • Developing and delivering training programs for 500+ personnel, in order to maintain a highly skilled team.
  • Maintenance of training & rel

Skilled Professional, Airlines / Aviation / Aerospace, 11 Months ( Jul 2012 - Jul 2013 )

Functions

Coordination, General Administration, Project Management
General Administration
  • Provided support to Project Managers on the PSS Transformation Programme, ensuring governance requirements were met.
  • Researched and prepared reports including KPIs / SLAs, utilizing various reporting mediums for key stakeholders and senior management.
  • Drafted Change Requests and participated in Change Meetings on a weekly basis for representing change requests.
  • Managed the Team Project Plan as well as Risks & Issues Register.
  • Managed procurement and logistical requirements for the

Academics

Completed on Jan 2016

Academic Field
Professions - Business
Major Subjects
Business Leadership, Human Resource Management, Strategy

Contact Info

Documents

Resume / CV
.pdf