Greeting customers with a bright genuine smile
Worked hand in hand with other staff to increase the KPIs thereby hitting targets
Making of business reports on a monthly and weekly basis
Assisting customers locate items
Handled credit and cash transactions
Merchandising and replenishment
Processing of delivery shipments
Opening and closing of the store
Trusted vault key holder
Handled reconciliation of the tills at the end of business day
Conducted Behavior ob
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Organized all new hire, security and temporary paperwork.
Answered and managed incoming and outgoing calls while recording accurate messages.
Directed guests and routed deliveries and courier services.
Ordered and distributed office
Computer Architecture, Computer Communications (Networks) - Internet, World Wide Web, History of computer Hardware, History of computer Science, Information Science - Data Mining, Operating Systems, Programming Languages - Programming Paradigms, Software Engineering
Ancient History, Black History, Ethnic History, Historians, History of Religion, Iron Age, Stone Age, World History
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