Denis Wandega

General Info

Full Name
Denis Wandega
Gender
Male
Age
27 Y
Total Experience
5 Years
Nationality
Uganda
Current Living
Abu Dhabi, United Arab Emirates
Languages
English, Hindi, Swahili

About me

Experience

Senior Level, Retail & Supermarkets, 2 Years ( Nov 2014 - Continuing )

Functions

Cash Management, Customer Service, Inventory Management
Customer Relations, Customer Service, Inside Sales, Leadership, Pricing, Public Speaking, Retail, Sales

Greeting customers with a bright genuine smile Worked hand in hand with other staff to increase the KPIs thereby hitting targets Making of business reports on a monthly and weekly basis Assisting customers locate items Handled credit and cash transactions Merchandising and replenishment Processing of delivery shipments Opening and closing of the store Trusted vault key holder Issuing receipts/invoices Handled reconciliation of the tills at the end of business day Conducted Behavior ob

Entry Level, Management Consulting, 1 Year ( Nov 2012 - Nov 2013 )

Functions

Inbound Calling, Outbound Calling, Survey
Inbound Calling, Outbound Calling, Survey

Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Ident

Senior Level, Architecture & Planning, 11 Months ( Jan 2010 - Dec 2010 )

Functions

Customer Support, Event Planning, Front Office
Customer Support, Event Planning, Front Office

Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Organized all new hire, security and temporary paperwork. Answered and managed incoming and outgoing calls while recording accurate messages. Directed guests and routed deliveries and courier services. Ordered and distributed office

Academics

Completed on Aug 2014

Academic Field
Formal Sciences - Computer Sciences
Major Subjects
Computer Architecture, Computer Communications (Networks) - Internet, World Wide Web, History of computer Hardware, History of computer Science, Information Science - Data Mining, Operating Systems, Programming Languages - Programming Paradigms, Software Engineering

Completed on Dec 2008

Academic Field
Social Sciences - Economics
Major Subjects
Behavioural Economics, Contract Theory, Entrepreneurial Economics, Institutional Economics
Academic Field
Humanities - Human History
Major Subjects
Ancient History, Black History, Ethnic History, Historians, History of Religion, Iron Age, Stone Age, World History

Contact Info