Elena Kartseva

General Info

Full Name
Elena Kartseva
35 Y
Total Experience
17 Years
Current Living
Dubai, United Arab Emirates
English, Russian, English, Russian

About me

Dear Hiring Manager,

Thank you for taking the time of reviewing my resume for the open position. I have a wide array of interests and strengths that I believe would be beneficial for your company. As someone who is hardworking and enthusiastic, I would be an asset to you.

As you will see in my enclosed resume, I have been fortunate to gain a broad range of experience in several different employment areas. In addition to my extensive experience I have strong communication, customer service, sales and administrative skills.

I am looking forward to discussing the position and my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for the offered opportunity.

Thank you for your time and consideration.


Elena Kartseva


Senior Level, Design / Graphic Design, 2 Years ( Apr 2016 - Continuing )


Coordination, Database Administration, Documentation, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Sales, Secretarial
General Administration

Maintains office services by organizing office operations and procedures; Controlling correspondence; Designing filing systems; Assigning and monitoring clerical function; Coordinate sales team by managing schedules, filing important documents and communicating relevant information; Preparing contracts & quotations as per the inquiries; Ensure the adequacy of sales-related equipment or material; Respond to complaints from customers and give after-sales support when requested; Store and sort fina

Senior Level, Media - Production & Broadcast, 1 Year ( Jan 2015 - Apr 2016 )


Advertising, Client Relations, Communications, Coordination, Database Administration, Document Controller, Microsoft Excel, Microsoft Office, Office Management
General Administration

Greetings and welcoming clients; Answering telephone calls; Arranging appointments; Build data clients; Taking messages; Filing the documents and handling correspondence; Organizing the meetings; Managing database of the clients; Organizing mails and similar publicity tasks; Contacting the radio-winners to hand over their prizes; Coordinating between radio-stations of Dubai and Moscow

Senior Level, Hospitality, 1 Year ( Jun 2013 - Jan 2015 )


Communications, Customer Relations, Customer Service, Customer Support

Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services; Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner; Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries; Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy; Ensure all guest registrations are completed a

Senior Level, Hospitality, 2 Years ( Jun 2011 - Jul 2013 )


Accounting, Client Relations, Communications, Customer Relations, Customer Service

Creates 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations; Gives personal attention, takes personal responsibility and uses teamwork when providing guest service; Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems; Greets guest and processes hotel registration; Keeps current on hotel accommodations, services and area attractions; Responds to customer inquiries for information; Arranges

Senior Level, Hospitality, 6 Years ( Apr 2005 - Jun 2011 )


Accounting, Client Relations, Communications, Customer Relations, Customer Service, Customer Support

Plan and coordinate the provision of friendly, efficient services to guests; Schedule activities for guests; Plan and coordinate all promotional activities targeting clients; Trace relevant statistics about clientele; Coordinate and supervise all activities for guests; Assist with check-ins / check-outs of clients; Greet Guests upon arrival; Assist guests with airline bookings and reconfirmation's; Assist all departments in being receptive to the needs of guests; Assist staff with language and c

Senior Level, Automotive, 1 Year ( Apr 2003 - Apr 2005 )


Accounts Payable, Accounts Receivable, Administration, Auditing, Banking, Budget, Credit Control, Customer Billing

Senior Level, Textiles, 2 Years ( Sep 2000 - Apr 2003 )


Coordination, Human Resources, Internal Communications, Labor Relations, Office Management, Stock Control, Telephone Skills, Translation


Completed on Jun 2000

Academic Field
Professions - Banking Finance and Accounts
Major Subjects
Accounting - Auditing, Accounting - Financial Accounting, Finance - Corporate Finance

Contact Info


Resume / CV