imran haji

General Info

Full Name
imran haji
Gender
Male
Age
27 Y
Total Experience
6 Years
Nationality
India
Current Living
Bangalore, India

About me

Team,

Below are my career objectives and summary about my profile.

Career Objective To secure the role of a Senior Engineer at reputed organization I am associated with. The vast experience, immense knowledge of customer interaction along with ability to work in a team to ensure customer satisfaction which can aid in improving processes along with generating repeat business for clients.

Executive Summary  Experience in managing IT Support and Helpdesk team.  Familiarity with Help Desk ticketing systems and machine imaging software.  Sound knowledge of many aspects of an information technology.  Ability to plan and manage IT projects.  Ability to develop staff to ensure strong employee engagement.  Ability to identify, evaluate and prioritize customer problems and complaints.  Excellent project management, troubleshooting and impact analysis skills.  Strong verbal and written communication skills.

Experience

Senior Level, Information Technology & Services, 6 Years ( Jun 2010 - Continuing )

Functions

Incident Management, Information Technology, ITIL ( Information Technology Infrastructure Library ), Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows, Operating Systems, Operations Management, Quality Management, Service Delivery, System Administration, Troubleshooting

Contact Info

Documents

Resume / CV
.docx