Below are my career objectives and summary about my profile.
To secure the role of a Senior Engineer at reputed organization I am associated with. The vast experience, immense knowledge of customer interaction along with ability to work in a team to ensure customer satisfaction which can aid in improving processes along with generating repeat business for clients.
Experience in managing IT Support and Helpdesk team.
Familiarity with Help Desk ticketing systems and machine imaging software.
Sound knowledge of many aspects of an information technology.
Ability to plan and manage IT projects.
Ability to develop staff to ensure strong employee engagement.
Ability to identify, evaluate and prioritize customer problems and complaints.
Excellent project management, troubleshooting and impact analysis skills.
Strong verbal and written communication skills.