General Info

Full Name
Jayarous Antony
Gender
Male
Age
38 Y
Total Experience
18 Years
Nationality
United Arab Emirates
Current Living
Dubai, United Arab Emirates
Languages
English, Hindi, Tamil, Urdu

Profile Summary

Being a graduate in BBA (Bachelor of Business Administration) and having More than 10 years’ administrative experience in diverse business settings and skilled in IT and working independently as well as supervision and management, seeking a senior position in Administration and Supervisory role with a focus on Operations Management, Team Leadership, and Process Improvements.

Experience

Senior, Facilities Services, 12 Years ( Jul 2011 - Continuing )

Functions

Customer Relations, Operations Management, Transportation
Customer Service

Contact Centre Officer at Serco Middle East, Al Minhad Air Base (AMAB), Dubai, UAE. Aug-12 – present Ensures that the day-to-day operations of the shift run smoothly.•Ensures the project milestones are met by giving training and feedback to the staffs on theprocess of Facilities Management and performance, and demonstrating time management bymanaging multiple tasks efficiently.•Conducting team meeting on weekly-wise to discuss and create awareness of process change,HSE familiarization to make s

Senior, Banking & Financial Services, 11 Months ( Jul 2010 - Jul 2011 )

Functions

Business Management, Cash Flow Management, Client Relations, Communications, Coordination
Compliance

 Handled a team of subordinates of US division.  Monitoring, auditing and executing money transactions from the US to other countries.  Data Analysis, management & administration, the filing of transaction receipts, MIS Report preparations and distributions of divisions of US, UK, Canada and Australia.  Ensured the operations and daily tasks are run smoothly by supervising and assisting the team in their daily duty.  Supporting my Manager (Branch Head of Banking Correspondence & Co-or

Senior, Information Technology & Services, 6 Months ( Jan 2010 - Aug 2010 )

Functions

Customer Service, Information technology, Troubleshooting
Customer Service

 Supporting McAfee Antivirus customers (USA).  Voice support, troubleshooting and virus removal through remote access to the computers

Senior, Hospitality / Hotels, 4 Months ( Oct 2009 - Feb 2010 )

Functions

Direct Sales, Sales, Telesales
Accounting, Financial Reporting

 Coordinating meetings and appointments with the client.  Tele-calling and fixing appointments for the direct marketing executives  Attending the meetings and appointments.  Sending Daily Report.

Senior, Telecommunications or Wireless, 2 Years ( Mar 2007 - Oct 2009 )

Functions

Analysis, Coordination, Database Administration
Customer Relations, Customer Service, Customer Support

 Management & administration of mobile handset stock in stores of more than 80 in number across Kerala State. MIS Data analysis, Report preparation, and distribution, Responsible for collecting the reports from all the 80 stores and collating the same to be forwarded to the HODs of the company.  Handset technical support to subordinates and customers  Customer support to high-end Customers.  Supporting colleagues by preparing MS Excel help tools  Customer support to iPhone and Vodafo

Entry, Telecommunications or Wireless, 1 Year ( Aug 2005 - Apr 2007 )

Functions

Business Development, Customer Acquisition, Inbound Calling
Customer Service

 Attended customer calls and handled queries, requests, and complaints of customers updating the system with accurate data and meaning.  Escalating the complaints and requests to the concerned department and following up them for the fastest solution for customer satisfactory.

Academics

Completed on Jan 2014

Academic Field
Professions - Business
Major Subjects
Business Ethics, Business Leadership, International Business, Management Information Systems

Contact Info

Documents

Resume / CV
.pdf