Jonalyn Oraiz

General Info

Full Name
Jonalyn Oraiz
Gender
Female
Age
29 Y
Total Experience
6 Years
Nationality
Philippines
Current Living
Dubai, United Arab Emirates
Languages
English, Philipino

About me

I am hard-working and determined professional with demonstrated administration, management and technical expertise using open systems technologies. I have excellent people skills, highly flexible, resourceful and helpful individual who can work alone with minimal supervision or as part of a larger team.

Experience

Senior Level, Human Resources, Staffing & Recruiting, 1 Year ( Jan 2016 - Continuing )

Functions

Coordination, Data Entry, Executive Administrative Assistance
Administration, Background Checks, Communications, Consulting, Coordination, Front Office, Microsoft Office, Microsoft Outlook

• Reference Checking for new shortlisted applicants • Support walk-in applicants • Dealing with telephone and e-mail inquiries • Collection of required documents for visa processing • Coaching and leading candidates and clients throughout the hiring process.

Senior Level, Telecommunications or Wireless, 4 Years ( Jun 2011 - Sep 2015 )

Functions

CRM ( Customer Relationship Management ), Customer Billing, Customer Relations, Customer Retention, Customer Service, Customer Support
Account Management, BPO ( Business Process Outsourcing ), Customer Service

• Extensive knowledge of order, billing and communicate customer dissatisfaction’s to management. • Provide end to end customer service to customers. • Listen and understand what matters to the customer; trying to builds mutually beneficial business relationships with internal and external clients in an open, friendly and accepting manner. • Take full ownership to resolve customer queries.
• Integrate key learning into operations to help support customer advocacy.

Entry Level, Telecommunications or Wireless, 10 Months ( Jun 2010 - Mar 2011 )

Functions

BPO ( Business Process Outsourcing ), Call Center, CRM ( Customer Relationship Management )
Customer Service, Telecommunications

• Services existing accounts, obtains orders, and establishes new accounts. • Recommends changes in products and services. • Maintains professional and technical knowledge through company training.

Academics

Completed on Jun 2010

Academic Field
Social Sciences - Psychology
Major Subjects
Abnormal Psychology, Clinical Psychology, Cognitive Psychology, Occupational Psychology, Counseling Psychology, Industrial and Organizational Psychology

Contact Info