Kristine Joyce S. Dela Cruz

General Info

Full Name
Kristine Joyce S. Dela Cruz
Gender
Female
Age
25 Y
Total Experience
4 Years
Nationality
Philippines
Current Living
Manila, Philippines
Languages
English, Philipino

About me

I'm Kristine Joyce S. Dela Cruz, 25 years old, I'm applying for your opening for a Reservation's Agent My background includes serving as a customer service associate at call center. Most recently, I worked on the customer service desk for Cravia Co. in Dubai for three years where my responsibilities included handling customer delivery requests, order returns, issuing refunds/store credits, customer complaints and inquiries and providing back-up as online operator at the ZWZ Online Service Ordering Portal. Previously, I worked as Team Member at KFC Singapore with high volume numbers of customers. In these position, I demonstrated the ability to resolve a variety of issues and complaints. As well as I worked as a Manager Trainee at McDonald's where in handling customer request and complaint was my major job. In addition to this experience, I gained considerable customer service skills during my on the job training at Astoria Plaza Residential Suites and Max's Fine Dining Restaurant. I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a year of college. Please see the accompanying attached resume for details of my experience and education. I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at my mobile number 09150951326. Thank you for your time—I look forward to learning more about this opportunity

Experience

Senior Level, Restaurants, 3 Years ( Sep 2013 - Sep 2016 )

Functions

Customer Acquisition, Inbound Calling, Marketing, Outbound Calling, Sales, Survey
Contact Centers, Customer Service, Email Marketing, Microsoft CRM

Entry Level, Restaurants, 6 Months ( Aug 2012 - Feb 2013 )

Functions

Catering, Certification in International Occupational Health and Safety, Culinary Skills, Food, Restaurants
General Marketing

Manager, Restaurants, 9 Months ( Dec 2011 - Aug 2012 )

Functions

Leadership, Management, Mentoring, Policy, Restaurants
General Administration

Academics

Academic Field
Professions - Hotel and Tourism
Major Subjects
Beverage Management, Food and Beverage Operations Management, International Food and Culture

Contact Info

Documents

Resume / CV
.docx
Academic Documents (Certificates / Marks Sheet)
.jpg