Kristine Joyce S. Dela Cruz

General Info

Full Name
Kristine Joyce S. Dela Cruz
27 Y
Total Experience
4 Years
Current Living
Manila, Philippines
English, Philipino

About me

I'm Kristine Joyce S. Dela Cruz, 25 years old, I'm applying for your opening for a Reservation's Agent My background includes serving as a customer service associate at call center. Most recently, I worked on the customer service desk for Cravia Co. in Dubai for three years where my responsibilities included handling customer delivery requests, order returns, issuing refunds/store credits, customer complaints and inquiries and providing back-up as online operator at the ZWZ Online Service Ordering Portal. Previously, I worked as Team Member at KFC Singapore with high volume numbers of customers. In these position, I demonstrated the ability to resolve a variety of issues and complaints. As well as I worked as a Manager Trainee at McDonald's where in handling customer request and complaint was my major job. In addition to this experience, I gained considerable customer service skills during my on the job training at Astoria Plaza Residential Suites and Max's Fine Dining Restaurant. I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a year of college. Please see the accompanying attached resume for details of my experience and education. I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at my mobile number 09150951326. Thank you for your time—I look forward to learning more about this opportunity


Senior Level, Restaurants, 3 Years ( Sep 2013 - Oct 2016 )


Customer Acquisition, Inbound Calling, Marketing, Outbound Calling, Sales, Survey
Contact Centers, Customer Service, Email Marketing, Microsoft CRM

Entry Level, Restaurants, 6 Months ( Aug 2012 - Mar 2013 )


Catering, Certification in International Occupational Health and Safety, Culinary Skills, Food, Restaurants
General Marketing

Manager, Restaurants, 9 Months ( Dec 2011 - Sep 2012 )


Leadership, Management, Mentoring, Policy, Restaurants
General Administration


Academic Field
Professions - Hotel and Tourism
Major Subjects
Beverage Management, Food and Beverage Operations Management, International Food and Culture

Contact Info


Resume / CV
Academic Documents (Certificates / Marks Sheet)