Lavinia Christine Trimm

General Info

Full Name
Lavinia Christine Trimm
Gender
Female
Age
39 Y
Total Experience
13 Years
Nationality
India
Current Living
Mumbai, India
Languages
English, Hindi

About me

Dear Madam/Sir,

Having excelled in team management, customer service, I am seeking to transition my skills to a suitable role. With a consistent record of excellence throughout my career and a significant portfolio of accomplishment, I am confident in my ability to produce the same superior results for your organization.

As a professional in hospitality sector, I understand that customer service lies above everything else. I am very much dedicated to ensure customer satisfaction through prompt service. I am excellent in administrative activities as well and I am comfortable in working under stress.

I have more than 10 years of experience in providing world-class customer service during domestic and international travel. Previously associated with Emirates Airlines -Dubai, UAE as Senior Flight Stewardess (SFS).

I am Certified In Air Security (Bureau Of Civil Aviation Security) and Certified International Security Agent (Flagship University, America). Have attended First Aid and Basic Life Support trainings. I am also Tempus trained.

I am looking for senior level opportunities in the areas of Training & Development, Customer Relationship Management and Event Management.

I have consistently played a key role and drove business growth. I believe these qualities, along with my experience and capabilities make me an excellent candidate for your organization. As such, I would welcome an opportunity to speak with you to evaluate your needs & share my ideas.

Yours sincerely,

LAVINIA

Experience

Manager, Airlines / Aviation / Aerospace, 9 Years ( May 2006 - Oct 2015 )

Functions

Auditing, Branding, Complaint Management, CRM ( Customer Relationship Management ), Customer Service, Fatigue Risk Management Systems, Food Safety Management System, Incident Management, Leadership, Microsoft Excel, Microsoft Outlook, Microsoft Windows, Organizational Development, Quality Management, Security
Communications, Team Building, Team Management

Entry Level, Airlines / Aviation / Aerospace, 7 Months ( Oct 2005 - May 2006 )

Functions

Aircraft, Aviation, Back Office, Crisis Management, Physical Security, Security, Security Clearance, Security Management
Coaching, Communications

Entry Level, Banking & Financial Services, 2 Years ( Oct 2003 - Oct 2005 )

Functions

Banking, Billing, Coaching, Customer Billing, Customer Statements, Direct Sales, Online Payments, Payments, Time Management
Account Management, Banking, Call Center, Communications, Customer Relations, Customer Service, Customer Support, Product Marketing

Entry Level, Consumer Electronics, 11 Months ( Oct 2002 - Sep 2003 )

Functions

BPO ( Business Process Outsourcing ), Call Center, Client Relations, Consumer Electronics, Corporate Sales
Client Relations, Coaching, Interactive, Microsoft Excel, Microsoft Windows, Microsoft Word

Academics

Academic Field
Professions - Business
Major Subjects
Accounting, Business Ethics, Business Law and Tax, Business Leadership, Business Statistics, Human Resource Management, Quantitative Analysis

Contact Info

Documents

Identity Documents (Passport / ID Cards etc)
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Resume / CV
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