lavinia wati

General Info

Full Name
lavinia wati
Gender
Female
Age
27 Y
Total Experience
4 Years
Nationality
Indonesia
Current Living
Abu Dhabi, United Arab Emirates
Languages
English, Indonesian

About me

-

Experience

Entry Level, Leisure, Travel & Tourism, 3 Years ( May 2013 - Continuing )

Functions

Customer Support, Tourism, Travel
Customer Service, General Administration, Travel

• Arrange reservation & Issuing tickets with Amadeus (General Counter) • Emailing flight load & meals for passengers • Arranging special services such as Wheelchair or medical assistance for passengers. • Submit sales report every 2 weeks. • Assist passengers for reissue, refund, lost baggage, etc. • Answer inquiries about destination, flights, schedules, etc.

Entry Level, Events Services, 1 Month ( Mar 2012 - Mar 2012 )

Functions

Customer Service, Customer Support, Event Management

• Assist anyone who needs help • Make sure that all the decorations are complete for each halls/rooms. • Ensure that each division is operating smoothly

Entry Level, Events Services, 4 Weeks ( Feb 2012 - Feb 2012 )

Functions

Customer Support, Data Entry, Database Administration

• Registration counter for IDEX (International Defense Exhibition) such as entering their information and printing their batches to enter the exhibition.

Entry Level, Hospitality, 6 Months ( Mar 2011 - Aug 2011 )

Functions

Building Relationships, Coordination, Corporate Sales, Database

• Create quotations, booking confirmation, power point slides of the resort, refund and invoice upon requests. • Formulate pre-departure information, room list and give a presentation about the resort for those clients who are checking in. • Creating membership for all the clients that are going to the resort. • Updating and communicating with the tour guide about the clients’ departure and arrival timings. • Organize team building and private dinner. • Mingle with the guests (when at t

Academics

Academic Field
Professions - Hotel and Tourism
Major Subjects
Resort and Spa Management, Tourism - Cultural / Heritage, Tourism - Educational

Contact Info

Documents

Academic Documents (Certificates / Marks Sheet)
.pdf
Resume / CV
.docx