Leah May Ochada

General Info

Full Name
Leah May Ochada
Gender
Female
Age
35 Y
Total Experience
11 Years
Nationality
Philippines
Current Living
Abu Dhabi, United Arab Emirates

About me

I previously worked for Cyber City Teleservices an IQOR company. My 11 years of extensive experience in the call center industry includes queue management, forecasting, capacity planning, project management and call handling both sales and customer service. As a work force specialist, my duties includes maximizing efficiency and profitability by creating forecast, providing hiring and training plan, analyzing and tracking key performance indicators, generating customized, accurate and timely reports that best meets client requirements, and increasing utilization by creating capacity plan. I possess strong knowledge on MS office applications (Word, Excel, Power Point and etc.) and work force tools such as CMS, CUIC (CISCO) and TeleOpti.

I am well organized and result driven with good communication and coordination skills. Working in a call center industry improved my interpersonal skills which allowed me to work with people from different social backgrounds and cultures. Also, handling a group of analyst and capacity planners allowed me to improve my skills both as a team leader and member.

I am hoping for a positive feedback and I look forward to hearing from you soon.

Sincerely,

Leah May Ochada Email: leahmay.ochada@yahoo.com

Experience

Senior Level, Information Technology & Services, 11 Years ( Mar 2004 - May 2015 )

Functions

Business Development, Business to Business, Business to Consumer, Inbound Calling, Sales, Supervision
Administration, Analysis, Asset Management, BPO ( Business Process Outsourcing ), CRM ( Customer Relationship Management ), Customer Service, Forecasting, Mentoring, Offshore Operations, Performance Appraisal, Risk Assessment / Management, Team Management, Workforce Development

Academics

Academic Field
Professions - Engineering
Major Subjects
Communications System Engineering, Electronics Engineering, Electronics Engineering (Includes Microelectronics and Semiconductor Engineering etc)

Contact Info

Documents

Resume / CV
.doc