Masqur Alam Lari

General Info

Full Name
Masqur Alam Lari
Gender
Male
Age
31 Y
Total Experience
6 Years
Nationality
India
Current Living
Dubai, United Arab Emirates
Languages
English, Hindi

About me

As an experienced Technical Support Engineer who has a track record of providing 1st/2nd line support to user. Skilled at providing day-day technical support for network infrastructure and desktop systems software and hardware and managing and leading the team, I feel I would be a perfect candidate for your IT Service Desk Post. Given my extensive training, background and ability to take log and escalate calls, I believe I can help your company in its continued success. Since I left University 10 years ago I have been working for Tech Support Solution in a role that is very similar to the one you are trying to fill. Being a key member of the Service desk team I leaded a team of 15 members and advice to users, and ensure a high quality service is given to customers. My key skills include, but are not limited to; • Technical analytical skills and Organisational skills. • Interpersonal and communication skills. • Problem-solving skills. • A meticulous and methodical nature. • Attention to detail. • A logical mind. • Technical Troubleshooting. • Hardware Configurations. • Software Installs. • LAN Connectivity, Phone & Online Support. • User Training/Support. • Customer Service.

Experience

Senior Level, Information Technology & Services, 6 Years ( May 2010 - Oct 2016 )

Functions

Active Directory, Computer Hardware, Customer Service, Customer Support, Desktop Environment, Incident Management, Information Technology, ITIL ( Information Technology Infrastructure Library ), Linux, Microsoft Office, Operating Systems, Service Management, System Administration, Team Management, Troubleshooting
Logistics, Microsoft Excel, Microsoft Office, Microsoft Word, Mobile Applications, Operating Systems, System Administration

Academics

Institute Confidential, India

Completed on Mar 2006

Academic Field
Professions - Banking Finance and Accounts
Major Subjects
Accounting - Accounting, Accounting - Book Keeping, Accounting - Financial Accounting

Contact Info

Documents

Resume / CV
.docx