As an experienced Technical Support Engineer who has a track record of providing 1st/2nd line support to user. Skilled at providing day-day technical support for network infrastructure and desktop systems software and hardware and managing and leading the team, I feel I would be a perfect candidate for your IT Service Desk Post. Given my extensive training, background and ability to take log and escalate calls, I believe I can help your company in its continued success.
Since I left University 10 years ago I have been working for Tech Support Solution in a role that is very similar to the one you are trying to fill. Being a key member of the Service desk team I leaded a team of 15 members and advice to users, and ensure a high quality service is given to customers. My key skills include, but are not limited to;
• Technical analytical skills and Organisational skills.
• Interpersonal and communication skills.
• Problem-solving skills.
• A meticulous and methodical nature.
• Attention to detail.
• A logical mind.
• Technical Troubleshooting.
• Hardware Configurations.
• Software Installs.
• LAN Connectivity, Phone & Online Support.
• User Training/Support.
• Customer Service.