In view of above I would like to present my Professional Skills and Experience for your kind perusal.
I have over 9 years of Qualitative experience in Customer Service & Sales, Quality, Training, and Team Management.
A few highlights are:
- Hands on experience in the Quality and Training Team and Customer Contact Center.
- Continuous Coaching, Feedback and Training imparted to the agents for improvement in Overall Quality Score and Performance of the Call Center.
- Imparting Training on Product, Process, Soft Skills and Behavioral Training for the Contact Center. Conducting Briefings, Quality Clinics and Quality Sessions with the employees to motivate and boost their potential.
- Handling the escalation/complaints and re-engineering processes for higher customer satisfaction and loyalty