Mohamed Salama

Mohamed Salama

Quality and Training Team and Customer Contact Center with 9 years of total experience

General Info

Full Name
Mohamed Salama
135 Y
Current Living
Dubai, United Arab Emirates
Arabic, English

About me

In view of above I would like to present my Professional Skills and Experience for your kind perusal. I have over 9 years of Qualitative experience in Customer Service & Sales, Quality, Training, and Team Management. A few highlights are:

  • Hands on experience in the Quality and Training Team and Customer Contact Center. 
  • Continuous Coaching, Feedback and Training imparted to the agents for improvement in Overall Quality Score and Performance of the Call Center.
  • Imparting Training on Product, Process, Soft Skills and Behavioral Training for the Contact Center. Conducting Briefings, Quality Clinics and Quality Sessions with the employees to motivate and boost their potential.
  • Handling the escalation/complaints and re-engineering processes for higher customer satisfaction and loyalty

Contact Info