Nicola Carolline Manuel

General Info

Full Name
Nicola Carolline Manuel
Gender
Female
Age
30 Y
Total Experience
1 Year
Nationality
India
Current Living
Chennai, India
Languages
English, Hindi, Tamil

About me

I possess more than 10 years of progressive experience in the customer service field. My professional history includes positions such as a Voice and accent assessor at Intelenet Global Services as well as many other challenging positions I held at Intelenet (IGS).

My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. My last designation as Voice and accent assessor for IGS, gave me the experience of hiring candidates based on their communication skills, as I had to evaluate them, this also meant I was a part of the recruitment team in achieving the targets for new hires.  I am a resourceful, flexible individual who can work alone and with a team. My organized nature and personable attitude makes me a great candidate for this position. I take ownership of tasks quickly. I am creative and adept at problem solving. Expertise in customer service, problem solving, make me a great addition to your team.

Experience

Senior Level, Banking & Financial Services, 1 Year ( Jul 2014 - Mar 2016 )

Functions

Coaching, Communications, Hiring, Interviews, People Management, Planning, Recruiting, Screening, Service Delivery, Talent Development
BPO ( Business Process Outsourcing )

Academics

Completed on May 2015

Academic Field
Humanities - Literature
Major Subjects
Fantasy , Romance, Short Story 

Contact Info