Client: First Gulf Bank. — Install, upgrade, and troubleshoot Windows OS, Mac OS X, Banking applications, hardware, peripheral equipment, smartphones, and IP phones. — Apply Network Access Control (NAC) to grant network access for PCs, IP phones, and printers. — Install Citrix and SCCM clients on users’ PCs. — Configure Good ‘email application’ on smartphones. — Set up video conference calls via ‘Vidyo,’ Skype, and Lync.

Clients: Abu Dhabi Airport Company (ADAC) and Al Hosn Gas. — First point of contact for IT related requests received by phone, email, in-person visit, and through Microsoft Service Manager Console. — Provide first-call resolution via SCCM, escalate to other teams/external vendors when needed, and ensure tickets are closed as per agreed-upon Service Level Agreements (SLAs). — Keep track of all requests and ensure workload is balanced between technicians of the same team. — Mange Active Direc

Clients including but not limited to: Cleveland Clinic Abu Dhabi (CCAD), Twofour54, Abu Dhabi Ship Building (ADSB), Executive Affairs Authority (EAA), Abu Dhabi Food Control Authority (ADFCA), Imperial College London Diabetes (ICLDC), and Federal Authority for Nuclear Regulation (FANR). — Handle IT related requests of different clients through HPSM and ISM. — Troubleshoot via VPN, SCCM, Microsoft Lync, and dameWare. — Reset/unlock password for Mwared ERP and Oracle ERP. — Create new user, ro

Client: Environment Agency (Government of Abu Dhabi). — First line of support to troubleshoot using Manage Engine Desktop Central or SCCM. — Manage users/groups and permissions in Electronic Document Management System (EDMS). — Configure new PCs using Acronis, SCCM, and Hiren’s Imaging Software. — Configure new Cisco IP Phones and assign extension/description via Cisco Call Manager. — Prepare a weekly/monthly automatically generated report in Manage Engine of all tickets.

— Develop Microsoft ASP .NET Web Applications using Visual Studio .NET 2008, Visual C++ 2005, C++ and C# languages.
— Manage the MySQL Database.