General Info
About me
Dear Sir/Madam,
I am writing to you with great interest to apply for a full time position in IT. I am confident I will make a valuable addition to the company.
Being highly motivated and adaptable are strengths that facilitate my ability to learn new systems and procedures quickly. I embrace new challenges and because of my strong administrative and organizational skills, I am able to prioritize and therefore manage multiple tasks.
My commitment to my employer would be evident from my dedication to producing work of the highest standard and quality.
Please find attached a copy of my CV. I would like to restate my desire to interview for the position. I am available immediately and can be reached directly on my mobile at +971-50-5920387. Thank you in advance for your time and consideration.
Kind Regards, Reham Omar Ahmed Saeed
Experience
Senior Level, Information Technology & Services, 1 Year ( Nov 2014 - Dec 2015 )
Functions
Client: First Gulf Bank. — Install, upgrade, and troubleshoot Windows OS, Mac OS X, Banking applications, hardware, peripheral equipment, smartphones, and IP phones. — Apply Network Access Control (NAC) to grant network access for PCs, IP phones, and printers. — Install Citrix and SCCM clients on users’ PCs. — Configure Good ‘email application’ on smartphones. — Set up video conference calls via ‘Vidyo,’ Skype, and Lync.
Senior Level, Information Technology & Services, 6 Months ( Apr 2014 - Oct 2014 )
Functions
Clients: Abu Dhabi Airport Company (ADAC) and Al Hosn Gas. — First point of contact for IT related requests received by phone, email, in-person visit, and through Microsoft Service Manager Console. — Provide first-call resolution via SCCM, escalate to other teams/external vendors when needed, and ensure tickets are closed as per agreed-upon Service Level Agreements (SLAs). — Keep track of all requests and ensure workload is balanced between technicians of the same team. — Mange Active Direc
Senior Level, Information Technology & Services, 2 Months ( Jan 2014 - Mar 2014 )
Functions
Clients including but not limited to: Cleveland Clinic Abu Dhabi (CCAD), Twofour54, Abu Dhabi Ship Building (ADSB), Executive Affairs Authority (EAA), Abu Dhabi Food Control Authority (ADFCA), Imperial College London Diabetes (ICLDC), and Federal Authority for Nuclear Regulation (FANR). — Handle IT related requests of different clients through HPSM and ISM. — Troubleshoot via VPN, SCCM, Microsoft Lync, and dameWare. — Reset/unlock password for Mwared ERP and Oracle ERP. — Create new user, ro
Senior Level, Information Technology & Services, 1 Year ( Apr 2012 - Apr 2013 )
Functions
Client: Environment Agency (Government of Abu Dhabi). — First line of support to troubleshoot using Manage Engine Desktop Central or SCCM. — Manage users/groups and permissions in Electronic Document Management System (EDMS). — Configure new PCs using Acronis, SCCM, and Hiren’s Imaging Software. — Configure new Cisco IP Phones and assign extension/description via Cisco Call Manager. — Prepare a weekly/monthly automatically generated report in Manage Engine of all tickets.
Entry Level, Information Technology & Services, 2 Months ( May 2009 - Jul 2009 )
Functions
— Develop Microsoft ASP .NET Web Applications using Visual Studio .NET 2008, Visual C++ 2005, C++ and C# languages.
— Manage the MySQL Database.
