Reham Omar Ahmed Saeed

General Info

Full Name
Reham Omar Ahmed Saeed
30 Y
Total Experience
3 Years
Current Living
Abu Dhabi, United Arab Emirates

About me

Dear Sir/Madam,

I am writing to you with great interest to apply for a full time position in IT. I am confident I will make a valuable addition to the company.

Being highly motivated and adaptable are strengths that facilitate my ability to learn new systems and procedures quickly. I embrace new challenges and because of my strong administrative and organizational skills, I am able to prioritize and therefore manage multiple tasks.

My commitment to my employer would be evident from my dedication to producing work of the highest standard and quality.

Please find attached a copy of my CV. I would like to restate my desire to interview for the position. I am available immediately and can be reached directly on my mobile at +971-50-5920387. Thank you in advance for your time and consideration.

Kind Regards, Reham Omar Ahmed Saeed


Senior Level, Information Technology & Services, 1 Year ( Nov 2014 - Jan 2016 )


Information Technology, ITIL ( Information Technology Infrastructure Library ), Servers, Symantec, Troubleshooting
Active Directory, Adobe Photoshop, Antivirus, Backup and Restore, Banking, Blackberry, Call Center, Citrix, Computer Hardware, Customer Support, DHCP ( Dynamic Host Configuration Protocol ), Incident Management, Microsoft Office, Operating Systems

Client: First Gulf Bank. — Install, upgrade, and troubleshoot Windows OS, Mac OS X, Banking applications, hardware, peripheral equipment, smartphones, and IP phones. — Apply Network Access Control (NAC) to grant network access for PCs, IP phones, and printers. — Install Citrix and SCCM clients on users’ PCs. — Configure Good ‘email application’ on smartphones. — Set up video conference calls via ‘Vidyo,’ Skype, and Lync.

Senior Level, Information Technology & Services, 6 Months ( Apr 2014 - Nov 2014 )


Servers, SLA ( Service Level Agreement ), System Administration, Web Applications
Bilingual Calling, English US Accent

Clients: Abu Dhabi Airport Company (ADAC) and Al Hosn Gas. — First point of contact for IT related requests received by phone, email, in-person visit, and through Microsoft Service Manager Console. — Provide first-call resolution via SCCM, escalate to other teams/external vendors when needed, and ensure tickets are closed as per agreed-upon Service Level Agreements (SLAs). — Keep track of all requests and ensure workload is balanced between technicians of the same team. — Mange Active Direc

Senior Level, Information Technology & Services, 2 Months ( Jan 2014 - Apr 2014 )


ERP, Ethernet, Firewalls, IBM Tivoli, Internet, iOS Development, iPhone, Mac ( Macintosh )
Bilingual Calling, English US Accent, Live Support Calling

Clients including but not limited to: Cleveland Clinic Abu Dhabi (CCAD), Twofour54, Abu Dhabi Ship Building (ADSB), Executive Affairs Authority (EAA), Abu Dhabi Food Control Authority (ADFCA), Imperial College London Diabetes (ICLDC), and Federal Authority for Nuclear Regulation (FANR). — Handle IT related requests of different clients through HPSM and ISM. — Troubleshoot via VPN, SCCM, Microsoft Lync, and dameWare. — Reset/unlock password for Mwared ERP and Oracle ERP. — Create new user, ro

Senior Level, Information Technology & Services, 1 Year ( Apr 2012 - May 2013 )


Cisco, Exchange Connectivity, ITIL ( Information Technology Infrastructure Library ), Maintenance / Repair, Microsoft Exchange, Networking, SCCM ( System Center Configuration Manager ), Symantec, Virtualization, VMware
Bilingual Calling, English US Accent, Live Support Calling, Virtual Calling

Client: Environment Agency (Government of Abu Dhabi). — First line of support to troubleshoot using Manage Engine Desktop Central or SCCM. — Manage users/groups and permissions in Electronic Document Management System (EDMS). — Configure new PCs using Acronis, SCCM, and Hiren’s Imaging Software. — Configure new Cisco IP Phones and assign extension/description via Cisco Call Manager. — Prepare a weekly/monthly automatically generated report in Manage Engine of all tickets.

Entry Level, Information Technology & Services, 2 Months ( May 2009 - Aug 2009 )


Application Development, ASP.Net, C#, C++
Microsft Visual Basic, Software Development, SQL Server

— Develop Microsoft ASP .NET Web Applications using Visual Studio .NET 2008, Visual C++ 2005, C++ and C# languages.
— Manage the MySQL Database.

Contact Info


Resume / CV