Jonathan Reed
Dubai, UAE | +971 50 418 2269 | jonathan.reed@email.com | linkedin.com/in/jonathanreed
Group Operations Director | Commercial Strategy | Enterprise Risk & Transformation Leadership
Executive Summary
Executive leader with 18+ years of experience directing group operations, commercial strategy, enterprise transformation, and governance programs across regional and multinational organizations. Known for building disciplined operating models, strengthening executive decision-making, and leading business units through growth, restructuring, and performance turnaround.
Brings a strong boardroom presence with proven capability across revenue management, strategic accounts, PMO governance, enterprise risk, service delivery, and organizational effectiveness. Trusted by CEOs and senior stakeholders to convert complex business priorities into measurable commercial, operational, and financial outcomes.
Achievements
Delivered USD 24M in annualized cost and margin improvement through operating model redesign, vendor consolidation, and productivity programs.
Improved revenue retention from 86% to 94% by strengthening strategic account governance, renewal discipline, and executive client engagement.
Established enterprise transformation dashboards adopted by group leadership for risk tracking, milestone governance, and board-level performance reporting.
Led regional restructuring across 9 markets, improving decision speed, accountability, service quality, and cross-functional execution.
Core Competencies
Executive Leadership
Group Operations
Commercial Strategy
Business Transformation
Enterprise Risk
Revenue Management
Strategic Accounts
PMO Governance
Operating Model Design
Board Reporting
Cost Optimization
Change Leadership
Stakeholder Management
Performance Turnaround
Service Excellence
Professional Experience
Group Operations Director
2021 – Present
Aurelius Enterprise Holdings
Dubai, UAE
Lead group-wide operations, transformation governance, service delivery, and performance discipline for a diversified enterprise operating across infrastructure, managed services, and enterprise solutions.
Directed a regional operating model redesign across 9 markets, reducing duplicated overhead and improving leadership accountability.
Built a transformation PMO covering 40+ strategic initiatives, including milestone governance, benefits tracking, and executive reporting.
Introduced performance dashboards for revenue, service quality, client escalation, delivery risk, and action ownership.
Partnered with CEO and CFO on cost discipline, workforce productivity, vendor renegotiation, and margin recovery programs.
Senior Director, Business Transformation
2017 – 2021
Meridian Commercial Group
Riyadh, Saudi Arabia
Directed enterprise transformation, commercial planning, operating governance, and organizational effectiveness initiatives for a regional business services group.
Led transformation roadmap across sales operations, service delivery, finance controls, and customer success governance.
Improved strategic account planning and renewal discipline, increasing key-account revenue by 27% across priority segments.
Established executive steering committees, operating reviews, risk registers, and benefit realization frameworks.
Supported restructuring of underperforming business units, restoring EBITDA contribution within two financial cycles.
Director of Strategic Accounts
2012 – 2017
Northbridge Enterprise Solutions
Doha, Qatar
Managed strategic accounts, revenue growth, client governance, and multi-year service programs for enterprise and public-sector clients.
Expanded major account portfolio from USD 75M to USD 138M through structured account planning and executive engagement.
Created quarterly business review model covering renewal forecasts, commercial risks, service performance, and escalation ownership.
Led cross-functional teams across operations, finance, legal, delivery, and customer success to protect revenue and improve outcomes.
Education
MBA, Strategy & Leadership - London Business School - London, United Kingdom
2008 – 2010
Bachelor of Business Administration - University of Manchester - Manchester, United Kingdom
2002 – 2005
Certifications
Executive Leadership Program - INSEAD Executive Education - Fontainebleau, France
2023
Focused on enterprise leadership, transformation strategy, senior stakeholder influence, and organizational decision-making.
Program Management Professional - Project Management Institute - Global
2018
Advanced credential covering program governance, portfolio alignment, risk oversight, and benefits realization.
Projects
Group Operating Model Redesign
2022 – 2024
Executive Sponsor & Transformation Lead
Client: Aurelius Enterprise Holdings
Designed and implemented a centralized operating model across regional delivery teams, shared services, customer governance, and transformation reporting. Improved executive control, reduced duplicated work, and strengthened business-unit accountability.
Enterprise Risk & Performance Dashboard
2020 – 2021
Governance Architect
Client: Meridian Commercial Group
Created a leadership reporting framework covering revenue exposure, delivery risk, transformation milestones, client escalations, contract performance, and board-level action tracking.