**Refined Job Description:**

Welcome to ROSERAIE, a vibrant company in Egypt dedicated to providing exceptional customer service and fostering a positive online community. Our mission is to create a welcoming environment where customers feel valued and heard. We take pride in our inclusive work culture that values teamwork, innovation, and continuous improvement.

We are currently seeking a Customer Service & Moderator to join our team in Maadi. As a key member of our organization, you will be responsible for providing top-notch customer support and moderating online interactions within our community. The ideal candidate should have 1 to 2 years of experience in customer service roles, possess excellent communication skills, and be able to work effectively in a fast-paced environment.

In this role, you will be expected to handle customer inquiries via various communication channels promptly and professionally. You will also play a crucial role in maintaining a positive online atmosphere by monitoring discussions, addressing inappropriate content or behavior, and engaging with community members in a respectful manner. Additionally, you will collaborate with internal teams to resolve customer issues efficiently and contribute to the overall success of our business.

If you are passionate about delivering exceptional customer experiences, have a keen eye for detail, and thrive in a dynamic work environment, we encourage you to apply for the Customer Service & Moderator position at ROSERAIE. This opportunity is suitable for individuals looking to enhance their career in customer service and make a meaningful impact on our growing community. Join us in shaping the future of customer engagement and community moderation – send your updated CV to mena.roseraie24@gmail.com today with your title mentioned.

We look forward to welcoming dedicated professionals who share our commitment to excellence and teamwork. Embrace this chance to grow with us as we strive towards providing outstanding service while fostering positive relationships within our community. Apply now if you are ready to embark on an exciting journey with ROSERAIE as a Customer Service & Moderator!

Key Job Requirements:

• 1 to 2 Years experience
• Customer service experience
• Moderation skills
• Excellent communication skills

Key Job Responsibilities:

• Handling customer inquiries
• Moderating online content
• Providing support via email and phone
• Resolving customer complaints

Skills:

• Customer service
• Moderation
• Communication
• Problem-solving
• Time management

Seniority Level: Early Career

Job Functions: Customer Service

• Moderator

Industries : Not Specified