Islamic Development Bank (IsDB) in Saudi Arabia is seeking a Lead Service Operations Specialist to join their team. At IsDB, we are dedicated to promoting social and economic development in member countries through investment and partnerships. Our work culture is one of collaboration, innovation, and excellence, where employees are encouraged to contribute their skills and expertise towards impactful projects that make a difference in people's lives.
The Lead Service Operations Specialist will be responsible for leading and managing IT service operations to ensure the efficient execution of core IT service management processes. This includes incident management, request fulfilment, problem management, change management, configuration management, asset management, availability and continuity management, service catalogue management, and service level management. The ideal candidate will have a strong background in designing and optimizing these processes based on industry standards and best practices.
Key responsibilities of this role include designing and continuously reviewing core IT service management processes across all functions within Technology Operations. This involves ensuring that incident management, request fulfilment, problem management, change management, configuration management, asset management, availability and continuity management, service catalogue management, and service level management processes are aligned with industry standards and optimized for efficiency. The Lead Service Operations Specialist will drive the adoption of these processes throughout the organization and ensure compliance with internal teams as well as third-party vendors managed by Technology Operations.
We are looking for a detail-oriented professional with expertise in IT service operations and a passion for delivering high-quality IT services. The successful candidate will have a proven track record of optimizing core IT service management processes based on industry standards to achieve operational excellence. If you are a proactive leader with strong communication skills and a commitment to continuous improvement, we invite you to apply for the Lead Service Operations Specialist position at IsDB. This role is ideal for experienced professionals looking to take on a leadership role in IT service operations within a dynamic international organization committed to making a positive impact on communities worldwide.
Seniority Level: Middle Management
Job Functions: Information Technology
Industries : Technology
