About the job
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about our products and services

- Handle and resolve customer complaints and issues effectively

- Keep detailed records of customer interactions and transactions

- Collaborate with other departments to ensure customer needs are met

- Monitor customer feedback and provide insights to improve our products and services

- Stay up-to-date on company policies and procedures


Requirements:

- 3 years of experience in customer service or a related field

- Dedicated and resilient attitude towards customer care

- Strong teamwork and communication skills

- Ability to work independently and as part of a team

- Excellent problem-solving skills

- Proficiency in Microsoft Office and CRM software

Seniority Level: Specialist-Level

Job Functions: Marketing

Industries : Information Technology