About the job
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about our products and services
- Handle and resolve customer complaints and issues effectively
- Keep detailed records of customer interactions and transactions
- Collaborate with other departments to ensure customer needs are met
- Monitor customer feedback and provide insights to improve our products and services
- Stay up-to-date on company policies and procedures
Requirements:
- 3 years of experience in customer service or a related field
- Dedicated and resilient attitude towards customer care
- Strong teamwork and communication skills
- Ability to work independently and as part of a team
- Excellent problem-solving skills
- Proficiency in Microsoft Office and CRM software
Seniority Level: Specialist-Level
Job Functions: Marketing
Industries : Information Technology