Job Description
We are currently seeking for passionate and dynamic guest focused Learning & Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Corporate Director of Learning & Development and Talent Management you will be responsible for overseeing, directing and providing the Learning & Development opportunities for all colleagues in the company. Promote the desired work culture around the four core values – Rotana LIFE- Long Term, Innovative, Friendly and Ethical.
Ensure Rotana’s Learning & Development standards are applied on a property and departmental level, through communication of policies and conducting annual Learning & Development Standard Reviews
Prioritize training and development needs in line with the Hotel Identification of Development Needs and issue an 6 Month Colleague Development Plan based on identified needs
Set Colleague Development goals and identify project team members when required, follow up and monitor progress to ensure achievement of objectives
Design and assist in co-ordinating and facilitating development programmes, then maintain evaluation and review methods to monitor the effectiveness of the development activities
Assist General Managers and HR Leaders with the selection and orientation of new Learning & Development team members
Develop the competencies and skills of the Learning & Development team and monitor this through an updated accreditation log of the Learning & Development team
Ensure implementation of new corporate and area training initiatives through Learning & Development calendars, reports and spot checks, summarise information through the Learning & Development calendar and report
Assist with pre-opening of properties from initial set-up to implementation of the Learning & Development Pre-Opening Toolkit, arranging Learning & Development colleague assistance where and when required to ensure deadlines and standards are met
Monitor the preparation and use of the Learning & Development budgets
Keep track of IFH, LQA, Guest Satisfaction and Colleague Engagement results, follow-up on action plans where required
Monitor the Performance Management system; summarizing the competencies rating, follow up on Personal Development Plans and succession planning
Conduct development sessions and presentations to General Manager’s, to keep them informed of new initiatives, goals and programmes
Write, maintain and review Corporate Learning & Development Policies, ensuring you keep abreast of trends within the training and development field, recommending improvements to the CVP HR for approval
Attend and monitor the quality of training activities provided through external consultants through attending pilots and new training programmes delivered by them
Skills
Education, Qualifications & Experiences
You should have managerial experience in a professional training environment with expertise in instructional methods and training techniques including needs analysis, learning theory, group and individual training techniques, as well as training evaluation. You must have a good working knowledge of computers along with excellent communication and presentation skills.
Knowledge & Competencies
The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, hold superior customer service, interpersonal, team building and conflict resolution skills and posses following competencies-
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Seniority Level: Executive-Level
Job Functions: Human Resources
Industries : Information Technology
