**Job Description:** The Operation Team Leader will be responsible for leading a team to achieve targets, ensuring excellent communication, analyzing data & generating reports, and maintaining process adherence & quality. They will oversee the operations of the team and provide guidance and support as needed.
Key Job Requirements:
Minimum of 3 years experience in team leadership role within operations.
Experience in managing a team and driving operational efficiency.
- Minimum 6 months of experience in an international process
- 6+ months as a BPO team leader
Skills:
- Strong leadership and decision-making skills
- Ability to prioritize tasks and delegate effectively
- Proficiency in Microsoft Office suite
- Excellent problem-solving abilities
- Strong analytical skills
- Ability to lead and motivate a team towards achieving targets
- Attention to detail and ability to generate reports accurately
