1. Role Objective
Coordinates and consolidates the annual forecast exercise of the directorate.
2. Key Responsibilities/Accountabilities
Growth & Sustainability related :
Execute all assigned tasks and to ensure that these are executed efficiently, accurately and in a timely manner.
Report on the overall performance and work progress of tasks assigned.
Customer related:
Execute all customer facing transactions in line with ADDC customer strategy resulting in higher satisfaction and timely delivery of services.
Address customer needs, problems and requests in a timely manner.
Ensure the delivery of a world-class customer experience.
Support the customer focused culture minimizing disruption to impacted customers ensuring customers are kept informed.
Operational Excellence related:
Coordinates and consolidates the annual forecast exercise of the directorate. This includes dispatching of departmental forecasts to line managers, advising/discussing with them planned increases/deletions and all forms of department activities and initiatives.
Reviews annual forecasts and budgets. Follows up the implementation of these plans in an optimal manner ensuring that department costs are budgeted for appropriately.
Ensure budget and costs are appropriately updated in the system.
Coordinate with internal and external stakeholders and respond to all queries relating to budget and actual costs.
Assist with preparation of risk assessments.
Support the department with any analytical review and financial implication assessment that may arise from time to time based on the department need.
Overview processes within the department, identify and propose for improvement to achieve effectiveness and efficiency in operation.
Performance Driven Organization related:
Acquire the required skills and knowledge through appropriate training programs.
In addition to the above, the incumbent shall also perform all other duties assigned by line manager.
Technical:
Complaints Management
Customer Analytics
Quality and customer satisfaction management
. Qualifications & Experience:
· Minimum of Bachelor’s Degree in Business Administration or equivalent.
Preferred Experience:
• Minimum of 6 years in relevant areas.
Seniority Level: Other
Job Functions: Project Management
Industries : Information Technology
