About the job
If fashion is your passion, here is your opportunity to be working with the coolest digital ecommerce team in the Middle East, serving all your fashion needs in one place!
Ounass is your one stop destination for all things luxury making it The Definitive Home of Luxury. It’s our homegrown, local, e-commerce platform catering to the Middle Eastern customers across a realm of axes such as - Fashion consisting of Womenswear, Menswear & Kidswear, Beauty, Watches, Home & Jewelry.
At Ounass, we strongly believe that our culture is what brings us together and helps us succeed. We strive to be the leading luxury technology platform in the Middle East region, making sure we’re the first choice for our customers. We’re highly customer focus driven, ensuring that both our customers and employees are the core of the business. We’re recognized for our incredibly fast 2 hours delivery services within Dubai, while also providing a fabulous and dedicated Personal Shopping service for our VIP clientele.
We fall under the umbrella of a distinguished Al Tayer Group and are based in the ever happening and multi-cultural city of Dubai, United Arab Emirates. We currently are a growing family of 300 employees spread across the globe – UAE, United Kingdom, Turkey, Portugal, Ukraine and Sri Lanka. Ounass focuses and emphasizes on having a highly diverse and inclusive team consisting of 34 different nationalities, ensuring a strong cultural foothold. Our young, vibrant and growing team of 300 is extremely ambitious and is constantly innovating while growing the brand name and position together as a team.
We are seeking a talented Customer Engagement Product Manager who will lead the charge in optimizing our customer journey. As part of the catalog chapter you'll take ownership of the landing experience, guiding users seamlessly through their discovery journey. With a growth mindset driving you forward, you’ll help to optimize our signup flow and continually refine our strategies for conversion and retention, ensuring each interaction leaves a lasting impression that keeps customers coming back for more. Collaborating closely with cross-functional teams, you'll craft localized landing experiences tailored to diverse markets and customer segments. Additionally, you'll collaborate with our CRM team to implement innovative strategies for re-engaging and reactivating customers, fostering increased engagement and loyalty.
What you'll be doing?
Take ownership of the customer landing experience, ensuring it aligns with our brand values and drives user engagement.
Develop and implement strategies to assist customers throughout their journey, from initial discovery to final purchase, optimizing every touchpoint for maximum impact.
Maintain a growth mindset, constantly seeking opportunities to enhance both conversion funnel and retention metrics through data-driven insights and experimentation.
Own the localized landing experience, tailoring content and promotions to diverse markets and customer segments to drive relevance and resonance.
Collaborate closely with the CRM team to develop and execute strategies for re-engaging and reactivating customers, leveraging targeted messaging and personalized campaigns.
Analyze customer engagement metrics and feedback to identify areas for improvement and drive continuous optimization of the customer journey.
Stay abreast of industry trends and best practices in customer engagement, incorporating innovative approaches to enhance our strategies and tactics.
Act as a champion for the customer, advocating for their needs and preferences within cross-functional teams to ensure a customer-centric approach to product development and marketing initiatives.
What we are looking for….
Bachelor's degree in Computer Science, Engineering, Business, or related field.
Proven track record of 4+ years of product management experience in e-commerce or related industry.
Passion for innovation, user-centric design, and delivering exceptional customer experiences in the luxury fashion industry.
What is in it for you!
The opportunity to shape the future of fashion with a dynamic & autonomous multinational team
Big potential for personal growth, training, and further development of skills
Enjoy attractive discounts across our brands
Benefit from a competitive, tax-free salary
22 days annual leave (pro-rata)
Access to the latest technology tools
Medical Insurance
Annual flight allowance
Relocation benefits and support
Seniority Level: Managerial-Level
Job Functions: Marketing
Industries : Information Technology
